---
fictional: true
sensitivity: "synthetic"
knowledge_layer: "Working Knowledge"
review_state: "corrected"
version: "3"
last_updated: "2026-09-08"
---

> CONTROLLED SYNTHETIC DEMONSTRATION. Fictional business and scripted owner inputs. Not customer evidence.

# CS-104 — what the job notes establish

Record: CS-JOB-104 / Customer Work Model, bounded job example / How Work Gets Done.

## Accepted scope reported by the office

- Engineered oak in the living room and hallway; Natural oak finish.
- Existing skirting stays. Stair work is excluded.
- North crew: Owen and Lena. Thursday visit. [SRC-002]

## Request, not approved work

The homeowner asked about replacing the utility-room threshold. The office note says no revised scope or price has been accepted. It is not included work. [SRC-002]

## Details needing confirmation

- The homeowner says the living room should be clear by Thursday. This is a reported plan, not confirmation that it is clear now; Nina has not checked it.
- Side-gate access is reported. No key code is supplied.
- The homeowner requested 8:30; Nina has not confirmed it.
- Material is allocated; the supplier has not confirmed collection time. [SRC-002, SRC-004]

## Change authority clarified by the scripted owner

The old guide permitted crew leads to agree extras below $250. Maya explicitly states that allowance is obsolete. Every addition now needs Maya's written scope and price, then homeowner acceptance before the crew performs it. Nina records the accepted change in the job folder. The threshold request has not passed those steps. [SRC-005; OPEN-001 resolved]

Keep the old guide as historical evidence. Its date did not resolve the contradiction; the owner's stated authority and applicability did.

Review state: confirmed within the fictional scenario by scripted Maya, SRC-005, 2026-09-08. Broader business context remains partial. Source register: [Sources](../../sources-excerpt.md). Open matters: [Questions and unknowns](../../open-items-excerpt.md). This is a fictional job, not technical installation or safety guidance.

## Correction history

Version 1 preserved draft meaning and the unresolved conflict. Version 2 incorporates only the scripted confirmation and applicability clarification in [SRC-005](../../inputs/05-owner-clarification.md). Original source files were not edited. No delivery/arrival confirmation was added.

Version 3: operator review of the first downstream draft found temporal compression. Restored SRC-002's exact distinction: homeowner plans clearance by Thursday; present clearance is not established. No source fact or customer approval was added. Corrected representation awaits any real-world use review.