A clear seven-day satisfaction guarantee.

The guarantee

Request a refund within seven calendar days.

The seven-day period begins when Payhip records the completed purchase. Submit the request before the end of the seventh calendar day by emailing support@moralessoftware.com or through the Contact form using “Product support or refund.” Include the purchaser name, purchase email, order or receipt identifier if available, and a short description of the issue.

Morales Software aims to acknowledge a complete request within two business days. Approved refunds are issued through the payment processor connected to Payhip; posting time after issuance depends on the processor and the customer's financial institution.

Technical problems and duplicate charges

We will first try to restore the product you purchased.

For a download, installation, or product defect, provide the error and relevant environment details. If Morales Software cannot provide the purchased product or resolve a material technical failure within a reasonable time, a refund may be provided even when troubleshooting extends beyond day seven.

Report a duplicate charge promptly and include both receipt or transaction identifiers. A verified duplicate charge will be refunded to the original payment method.

After a refund

Download access and the product-use license end.

Payhip removes access to the product download page when the order is refunded. The owner-use license also ends. The customer must stop using and delete reusable Starter Kit files. The customer continues to own their own business information and original business content, but may not continue using Morales Software templates or product materials without a license.

Abuse boundary

The guarantee is not permission to copy or redistribute the Kit.

Morales Software may decline a satisfaction-guarantee request when there is reasonable evidence of redistribution, resale, white labeling, fraudulent payment activity, or other deliberate license abuse. This does not limit non-waivable consumer rights or remedies for a defective or misdescribed product.