Included
Product support
- installation and setup;
- clarification of product instructions and use;
- questions about expected product behavior;
- reproducible bugs or product defects; and
- access to and use of included V1.x updates.
Product support / effective August 21, 2026
Help using a Business Repository Starter Kit.
The Starter Kit is self-guided. Product support helps the Kit work as described without turning support into personalized consulting.
Not included
Separate professional work
- personalized consulting, strategy, or business recommendations;
- custom research or Repository review;
- custom Skills, implementation, or done-for-you work; and
- legal, tax, financial, regulatory, licensing, or other professional advice.
How to ask for help
Email product support or use the Contact form.
Email support@moralessoftware.com or choose “Product support or refund” on the Contact form. Include the purchase email, product version, AI/file-workspace environment, the step you were attempting, and the exact error or unexpected behavior. Do not send passwords, payment-card details, or business-confidential files.
Morales Software aims to acknowledge complete requests within two business days. That is not a 24/7 service, guaranteed resolution time, restoration commitment, unlimited consulting promise, or compatibility guarantee.
Contact product supportBefore sending business information
Keep the support request narrow.
The self-guided product keeps Repository files under customer control. Morales Software does not receive those files by default. If resolving an issue would require reviewing a file, Morales Software must first establish an appropriate, separately authorized information boundary.
Refund requests follow the Refund Policy. Product use follows the Product Terms.