Included
Product support
- installation and setup;
- clarification of product instructions and use;
- questions about expected product behavior;
- reproducible bugs or product defects; and
- access to and use of included V1.x updates.
Product support / effective August 21, 2026
Help using a Business Repository Starter Kit.
Need help setting up or using your Kit? Product support covers the Kit itself. Personalized business advice is a separate service.
Not included
Separate professional work
- personalized consulting, strategy, or business recommendations;
- custom research or Repository review;
- custom Skills, implementation, or done-for-you work; and
- legal, tax, financial, regulatory, licensing, or other professional advice.
How to ask for help
Email product support or use the Contact form.
Email jacob@moralessoftware.com or choose “Product support or refund” on the Contact form. Include the purchase email, product version, AI/file-workspace environment, the step you were attempting, and the exact error or unexpected behavior. Do not send passwords, payment-card details, or business-confidential files.
Morales Software aims to acknowledge complete requests within two business days. That is not a 24/7 service, guaranteed resolution time, restoration commitment, unlimited consulting promise, or compatibility guarantee.
Contact product supportBefore sending business information
Keep the support request narrow.
Your Repository files stay under your control; we don’t receive them by default. If we need to review a file to help, we must first agree with you on what you’ll share and authorize that review.
Refund requests follow the Refund Policy. Product use follows the Product Terms.